RETURN POLICY

We want to make sure you are happy with your purchase. If something isn't right with your order and you need to make a return, please reach out to us so we can help determine the best course of action.

Eligibility for Returns:

• We offer a 30-day return policy on all products, provided they are still in their original packaging and in resellable condition.
• To be eligible for a return, the item must be unused, undamaged, and free from any signs of wear or installation.
• Eligible returns will have a 10% re-stocking fee held back from the refund to cover credit card fees, packaging costs etc. 
• Some products may have specific return requirements or restrictions. Please contact us at info@upshiftonline.com for more information.
• Graphics Kits: Graphics kits can not be returned if they have been removed from the plastic wrapping they come in. If you have questions about fitment or color combinations, please email us before you remove the plastic wrap.  info@upshiftonline.com
• If you think you have a warranty problem, please see the WARRANTY section below. Email us with any questions.
• Items purchased on CLEARANCE are not eligible for returns. Manufacturers warranty may still apply though. Please email us with any questions. 

 

Return Process:

• If you wish to return an item, please contact us at info@upshiftonline.com within 30 days of receiving your order to initiate the return process.
• We will work with you to get you all the necessary information and provide you with a Return Merchandise Authorization (RMA) number.
• Please ensure that the RMA number is clearly marked on the outside of the package when returning the item.
• Ship your return package to us after you receive an RMA number to the following address:
• Upshift Online Inc.
  C/O RETURNS
  1770 E. State St.
  Eagle ID. 83616

 

Return Shipping:

• The customer is responsible for the shipping costs associated with the return, unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping service to ensure the safe return of the item.
• In case of a faulty or incorrect item, please contact us at info@upshiftonline.com for assistance, and we will provide further instructions.

 

Refunds and Store Credit:

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
• If the return is approved, we will initiate a refund to your original payment method or issue store credit, based on your preference.
• Please note that the original shipping charges are non-refundable.
• Please note that 10% of the original order total minus shipping will be remitted to cover costs associated with the return like credit card fees, packaging and time. 

 

Non-Returnable Items:

• Some items are non-returnable for hygiene, quality, or safety reasons, such as used protective equipment, graphics kits removed from their packaging, or items with a manufacturer's seal that has been broken.
• Any electrical parts. Anything at all. Once it is sent out, it is yours. This is industry standard. If you feel there is gray area, you are welcome to email us about it, but electrical parts are not returnable. If the part has a problem and falls under a manufacturers warranty, that manufacturer will need to be contacted about a return or an exchange.  info@upshiftonline.com
• Custom-made or personalized items are also not eligible for return, unless they are defective or damaged.
• Graphics kits are not returnable once they have been removed from the plastic wrap that they are shipped in.

 

International Returns:

• International customers are responsible for any additional customs duties, taxes, or fees associated with the return.
• We recommend contacting your local customs office for information on how to proceed with returning the item.
• If you need assistance or have questions about an international return, please contact us at info@upshiftonline.com

 

Product Warranty:

• Some of the products we sell may come with a manufacturer's warranty. In such cases, please refer to the warranty information provided by the manufacturer for details on how to handle warranty claims.
• Please keep in mind that this return policy is subject to change without prior notice. The updated policy will be applicable to all orders placed after the policy change.
• Upshift products are warrantied against any manufacturing defects for the reasonable life of the product. Please  contact us at info@upshiftonline.comwith any questions.

If you have any questions or require further assistance regarding our return policy, please don't hesitate to contact us.